FAQs – Frequently Asked Questions
We understand there might be situations where you need a quick reply on an urgent matter. If you still can find an answer after reading these questions, please contact us at email@example.com and we will do our best to help you.
Where can I download my purchase orders?
Where can I change my addresses?
How can I change my password?
Please go to Account, then scroll down until you get to Password change section.
What is your shipping time?
Orders placed before 13:00 will be shipped on the same working day.
What shipping companies do you use?
We use DPD for UK deliveries and DHL for overseas orders. Both companies will send you a tracking code if you have provided an email address.
How do I get Next-Day Delivery?
If your delivery address is located in the UK, you will automatically receive Next-Day Delivery. Every other destination receives Standard Delivery by default, but on the Checkout page, you can opt for Next-Day Delivery for an extra charge. This service is not available for all countries, therefore, please get in touch with our team.
How to return an unopened item?
If you have any issues with our products or wish to return an unopened item please get in contact with out team today at firstname.lastname@example.org
How do I return a faulty item?
First of all, we are very sorry for the inconvenience. If you have opened the item and noticed that it’s faulty, please get in touch with our team today to discuss the issue at email@example.com
What kind of warranty policy applies to my order?
There might be situations where after some time, the items you purchased from us can deteriorate beyond the normal limits. In this case, the manufacturer’s warranty applies. If the items are kept by the customer for more than 3 months and the issue is one of poor quality, get in touch with our team as we might partially refund your payment. If the products have been kept for more than 3 months and do not present any issues beyond the normal limits, we are sorry as we are unable to refund your payment.
What payment methods do you accept?
We use WorldPay to provide you with a secure, reliable and simple payment experience. We accept Mastercard, Visa, American Express, Maestro and JCB. You can also drop by our head office and pay when you pick up the products.
Can I pay over the phone?
Yes you can. Please call +44 (0) 1392 829 133 between 9am – 5pm any working day. Please be sure to have your invoice number ready.
However we are currently out of the office due to the unfolding COVID-19 situation. Instead if you would like to enquire about paying for an invoice please contact us at firstname.lastname@example.org
What is the difference between Meridius Medical & DongBang AcuPrime?
We are in fact sister companies who both come under the same umbrella. Meridius Medical is aimed towards physiotherapy products and therapists. DongBang AcuPrime on the other hand is aimed towards acupuncture products and practitioners.
Are DongBang Medical and DongBang AcuPrime part of the same company?
No. DongBang AcuPrime however is the main supplier of DongBang Medical Needles and products throughout Europe.
Which Acupuncture Needle handle is best for me?
This is in fact a very complex question as every needle handle is different. Please contact email@example.com for any queries about our products. We are always here to help. Alternatively, you can head to our YouTube channel ‘Meridius Medical UK’ to watch a showcase of three of our most popular Acupuncture Needle Handles. https://www.youtube.com/channel/UC_4GsZMwXpvdU_a7QI8kqyg
What trade shows do you attend?
Each year we attend a variety of different trade shows. However we always attend MEDICA, the world forum for medicine. It is held in Düsseldorf Germany. If you would like to book a meeting with us at MEDICA be sure to get in touch with our team today at firstname.lastname@example.org.