FAQs – Frequently Asked Questions

We understand there might be situations where you need a quick reply on an urgent matter. If you still can’t find an answer after reading these questions, please contact us at info@acuprime.com and we will do our best to help you.

Account

Where can I download my purchase orders?

Please go to your Account, then click on Orders, located on the left sidebar. You will be able to download the purchase orders by clicking the appropriate button.

Where can I change my addresses?

Please go to your Account, then click on Addresses, located on the left sidebar and then change the appropriate one. You have to choose between Billing Address and Shipping address.

How can I change my password?

Please go to Account, then scroll down until you get to Password change section.

Ordering

Where can I see my orders?

Please go to your Account, then click on Orders, located on the left sidebar.

How can I cancel an order?

If you have ordered something else or your order hasn’t been processed yet, please contact our team immediately at info@acuprime.com

Shipping

What shipping companies do you use?

We use DPD for UK deliveries and DHL for overseas orders. Both companies will send you a tracking code if you have provided an email address.

Shipping Time?

If your delivery address is located in the UK, your delivery should take between 1-3 business days. Every other destination receives Standard Delivery by default, but on the Checkout page, you can opt for Next-Day Delivery for an extra charge. This service is not available for all countries, therefore, please get in touch with our team.

Returns

How to return an unopened item?

If you have any issues with our products or wish to return an unopened item please get in contact with out team today at info@acuprime.com

How do I return a faulty item?

First of all, we are very sorry for the inconvenience. If you have opened the item and noticed that it’s faulty, please get in touch with our team today to discuss the issue at info@acuprime.com

What kind of warranty policy applies to my order?

There might be situations where after some time, the items you purchased from us can deteriorate beyond the normal limits. In this case, the manufacturer’s warranty applies. If the items are kept by the customer for more than 3 months and the issue is one of poor quality, get in touch with our team as we might partially refund your payment. If the products have been kept for more than 3 months and do not present any issues beyond the normal limits, we are sorry as we are unable to refund your payment.

I want to report a faulty product?

You can report a faulty product by filling out this form

Payment

What payment methods do you accept?

We use WorldPay to provide you with a secure, reliable and simple payment experience. We accept Mastercard, Visa, American Express, Maestro and JCB.

Can I pay over the phone?

Yes you can. Please call +44 (0) 1392 829 133 between 9am – 5pm any working day. Please be sure to have your invoice number ready.

The connection between Meridius Medical & DongBang AcuPrime

What is the difference between Meridius Medical & DongBang AcuPrime?

We are in fact sister companies who both come under the same umbrella. Meridius Medical is aimed towards physiotherapy products and therapists. DongBang AcuPrime on the other hand is aimed towards acupuncture products and practitioners.

Are DongBang Medical and DongBang AcuPrime part of the same company?

No. DongBang AcuPrime however is the main supplier of DongBang Medical Needles and products throughout Europe.

Products Q & A

Which Acupuncture Needle Handle Is Best For Me?

This is in fact a very complex question as every needle handle is different. Please contact info@acuprime.com for any queries about our products. We are always here to help. Alternatively, you can head to our YouTube channel ‘Meridius Medical UK’ to watch a showcase of three of our most popular Acupuncture Needle Handles. https://www.youtube.com/channel/UC_4GsZMwXpvdU_a7QI8kqyg

Also, check out this blog post: 5 Things To consider When Buying Acupuncture Needles

Do The DongBang Needles Contain Nickel?

Our DongBang needles are made of surgical stainless-steel SUS 304, and contains 18% Cr and 8% Ni and other elements less proportion, Manganese (Mn), Silicon (Si), Carbon (C), Molybdenum (Mo), Phosphorus (P), Sulphur (S). This composition is the same in all the single use needles and approved by ISO standard on sterile acupuncture. However, the needle body is coated with medical grade silicone, which provides a barrier to avoid direct contact between the body and the needle. Therefore, it is very rare to see a nickel allergy with the DongBangneedles.

Trade Shows

What trade shows do you attend?

Each year we attend a variety of different trade shows. However we always attend MEDICA, the world forum for medicine. It is held in Düsseldorf Germany. If you would like to book a meeting with us at MEDICA be sure to get in touch with our team today at info@acuprime.com.